In mid-market businesses, technology rarely fails for technical reasons. It fails because nobody owns the decision. A patching gap that wasn't anyone's job. A backup that wasn't being tested. An AI tool deployed without an operating model. The risk is rarely the technology itself. It's the absence of structured oversight around it. Leap provides governance-led managed IT for Perth businesses where technology is critical, but accountability for it is unclear. .
People first
Leap's managed services suit Perth businesses with between 20 and 200 staff, operating in sectors where technology decisions carry consequence. We work most often with:
If you have a fully resourced internal IT department, we're not the right fit. Below 20 staff, the model rarely makes economic sense. Between those points is where governance-led managed IT delivers the most value.
21+
Years supporting Perth businesses stay focused and productive
1
Number to call - one team, one point of accountability, every time
100%
Fixed-fee pricing - you know exactly what support costs before the month begins
No waiting for things to break. Our support is proactive - designed to keep your team working smoothly, confidently, and without interruption.
Every glitch or moment of downtime pulls focus away from your goals. We keep you on course with all-inclusive support that prevents issues before they surface.
When something does go wrong, you won't be waiting. One call gets you through to real people who solve problems quickly and keep your business moving.
What's included
A Leap managed IT engagement covers six core areas. Pricing is fixed and inclusive. There are no per-ticket meters and no surprise invoices.
Proactive monitoring and maintenance
Continuous monitoring across servers, networks, endpoints and cloud services. Issues identified and resolved before they reach your team. Patching, performance tuning, and capacity planning included as standard.
Service desk and end-user support
Perth-based service desk staffed by senior technicians. Defined response times bound by SLA. Phone, email, and remote support, with on-site attendance when the issue requires it.
Cybersecurity baseline
ACSC Essential Eight aligned controls included by default. Endpoint protection, multifactor authentication, patching discipline, access management. Deeper cybersecurity uplift runs as a separate engagement.
Backup and disaster recovery
Daily backups, scheduled restore testing, and a documented recovery plan that has been rehearsed. Many providers cover the first step. Few cover all three.
Microsoft 365 management
Licence optimisation, identity and access management, Teams and SharePoint configuration, Copilot deployment with a defined operating model. Leap is a Microsoft partner.
Strategic IT governance
Quarterly business reviews with your leadership team. A documented technology roadmap aligned to business strategy. Budget forecasting, renewal management, and risk visibility at board level.
The engagement
Governance is a discipline, not a one-off project. Each stage builds on documented findings from the last, so accountability never sits with a single person's memory.
01
A structured assessment of your current environment, decision rights, risk exposure and dependencies. You retain the findings regardless of whether the engagement continues.
2–3 weeks02
A documented plan to move from current state to managed status. Knowledge transfer from incumbents, infrastructure stabilisation, security baseline, monitoring set-up.
30–60 days03
Fixed monthly fee. Defined SLAs. Named senior contact. Quarterly governance reviews with documented decisions and accountability.
Continuous04
Quarterly reassessment of the operating environment. Where has the business shifted, what risk has emerged, where is the next improvement.
Every quarterGovernance you can point to
This matters when the regulator asks, when the cyber insurer asks, or when a new client puts a security questionnaire in front of you.
The difference
Three things separate Leap from the typical Perth managed service provider.
Most providers measure success in tickets resolved. Leap measures success in tickets prevented, decisions accelerated, and risk reduced. Quarterly reviews focus on what's been avoided as much as what's been delivered.
The person you deal with on day one is the same person leading your account in year three. Junior technicians sit behind seniors, not in front of them.
Hourly billing creates the wrong incentives. Fixed-fee pricing means Leap is paid the same to fix something once as ten times. The commercial model is aligned to the outcome.
Client proof
Cereal breeding research and IP
Intergrain operates a research-intensive business with sensitive scientific IP across multiple sites and a lean internal IT footprint. Leap manages their Microsoft 365 environment, security baseline, and end-user support, allowing leadership to focus on the science rather than the systems.
Questions
Managed IT is an outsourced, fixed-fee arrangement where a provider takes ongoing responsibility for the operation, security and governance of your technology environment, handling proactive monitoring, end-user support, cybersecurity baseline, backups and strategic planning. Unlike break-fix support, a managed provider is paid to prevent problems and govern the environment, not to bill per incident.
Pricing depends on environment complexity, headcount, and the level of security maturity required. As a guide, mid-market Perth businesses typically invest between $150 and $250 per user per month for a fully-inclusive managed service. Leap provides a fixed-fee quotation following the Discovery assessment, so the commercial commitment is known before any engagement begins.
IT support is reactive — a ticket is raised, the provider responds. Managed IT is structured and proactive: the provider monitors continuously, addresses issues before they escalate, and carries responsibility for the overall health and governance of the environment, including strategic planning and quarterly business reviews.
Three signals typically indicate it's time: the business has outgrown its current arrangement (an internal generalist, a friend-of-the-business, or a break-fix provider); dependence on technology is rising and downtime carries a meaningful cost; or an insurer, regulator, or major client is asking security or governance questions that are difficult to answer cleanly.
The Essential Eight is the baseline cybersecurity framework published by the Australian Cyber Security Centre, covering mitigation strategies including application control, patching, multifactor authentication, and backup. Leap includes Essential Eight aligned controls in every managed agreement because it's the minimum bar for Australian businesses operating in 2026, and because cyber insurers increasingly require it.
Yes. Most clients arrive with an existing Microsoft 365 tenant. The Transition phase includes taking over administrative control, optimising licensing, hardening the security configuration, and documenting the environment. Leap is a Microsoft partner with direct access to Microsoft support and licensing channels.
Both. Most issues resolve faster remotely, and when a problem requires hands-on attention, a Leap technician attends in person. On-site support across the Perth metropolitan area is included in the standard managed services agreement.
Critical, business-stopping issues carry a 15-minute response and a 1-hour resolution target. High-priority issues affecting a department or function carry a 1-hour response and a 4-hour resolution target. Standard requests carry a 4-hour response and a next-business-day resolution target. SLAs are written into every agreement and reported monthly.
Leap's managed services are designed for businesses between 20 and 200 staff. Below that scale, the economics of a senior-led, governance-focused service rarely make sense — smaller businesses are better served by providers built for that segment.
Get started
The Discovery assessment is a structured engagement in its own right. The findings are yours regardless of whether the relationship continues.
Or call 1300 532 748