Technology value map

Technologyvalue map

The technology foundations that keep your business steady, secure and moving forward.

Technology that works, so people can

Managed IT Support Services IT Security & Risk Assessment Microsoft 365 Cloud Strategic IT Consulting

Good technology feels predictable and uncomplicated.

Clear standards are what make that possible.

They reduce uncertainty, mitigate avoidable issues, strengthen security and keep your systems steady - so your team has a stable foundation to work from. Standards guide decisions, but they should never override what your business needs.

We shape standards to how your business operates, not the other way around. We draw on recognised best practices and apply them with the context and judgement that comes from supporting organisations across legal, healthcare, finance, construction and other regulated environments.

This Technology Value Map defines the standard Leap uses to assess environments, guide improvements and support clients over time. Our focus is always on creating stability, improving visibility and giving leaders the confidence that their systems are set up the right way.

We embed systems that work.

Why technology standards matter

Having firm technology standards in place helps businesses operate with more confidence.

Clear standards keep your systems stable, easier to support, and aligned to how your organisation works. Your technology continues to support people as things change, rather than slowing them down.

01

Use technology aligned to your business priorities

Standards ensure your systems match how your teams work. This keeps tools relevant, usable and supportive of day-to-day operations.

02

Lower security and operational risk

Consistency reduces vulnerabilities, limits outages, and strengthens your ability to manage risk across the organisation.

03

Systems that are easier to support

Clear baselines make issues quicker to diagnose and resolve, so teams spend less time troubleshooting and more time working.

04

Clearer visibility for better decisions

Leaders gain a more accurate picture of what they have, how it performs, and where improvements will add value.

05

Scale with platforms that grow with your organisation

A standardised foundation makes it easier to grow, adopt new tools or expand functionality without introducing instability.

Network, Power, Rack & Environment

A resilient and secure technology foundation depends on reliable networking, consistent power, and well-managed physical environments. These elements keep systems running smoothly and help prevent issues long before they reach your people.

Approved

Devices that meet Leap's preferred standard for performance, security and long-term reliability.

Supported

Devices that are still serviceable and manageable, but may have limitations compared to approved hardware.

Unsupported

Devices that cannot be managed or secured to an acceptable level will increase business risk.

Firewall

ApprovedManufacturer: Cisco MerakiAge: Less than 5 years oldSecurity subscription and warranty needs to be current
SupportedManufacturer: WatchGuard, Fortinet, SonicWall, UbiquitiAge: Less than 5 years oldSecurity subscription and warranty needs to be current
UnsupportedManufacturer: ISP provided router, consumer-grade routerAge: More than 5 years oldDoes not have IDS/IPS capabilities

Physical Switch

ApprovedManufacturer: Cisco MerakiAge: Less than 5 years old, 100/1000 or higherSwitches need to have the ability to be managed and a current warranty
SupportedManufacturer: Fortinet, Cisco, Dell, HP, Juniper, UbiquitiAge: Less than 7 years old, 100/1000 or higherSwitches need to have the ability to be managed and a current warranty
UnsupportedManufacturer: Consumer-gradeAge: Less than 5 years oldNo management capabilities

Wireless Access Point

ApprovedManufacturer: Cisco MerakiAge: Less than 5 years oldWAPs need to have the ability to be managed/accessed remotely and a current warranty
SupportedManufacturer: SonicWall, Cisco, Ruckus, Ubiquiti, Aruba, FortinetAge: Less than 5 years oldWAPs need to have the ability to be managed/accessed remotely and a current warranty
UnsupportedManufacturer: Consumer-gradeAge: More than 5 years oldNo management capabilities

Uninterruptible Power Supply

ApprovedManufacturer: APC, EatonAge: Less than 5 years oldRequired network card for remote access, alerting and power management and a current warranty
SupportedManufacturer: Dell, HP, Liebert, Tripp Lite, EmersonAge: Less than 5 years oldA current warranty is required
UnsupportedManufacturer: Consumer-gradeAge: More than 5 years oldNo management capabilities

Servers & Applications

These components form the foundation of your technology environment. Keeping them current, reliable and supportable ensures long-term performance and resilience.

Approved

Devices and platforms that meet Leap's recommended standard for performance, reliability, and long-term support.

Supported

Still functional and supportable, but may have limitations in performance, lifecycle, or management capability.

Unsupported

Cannot be secured or supported to an acceptable level and introduces unnecessary operational risk.

Server Operating System

ApprovedManufacturer: Microsoft Server 2016, 2019, 2022Age: Still under active support by MicrosoftLicensing: SPLA, Volume, Enterprise, non-OEM
SupportedManufacturer: MicrosoftAge: Still under active support by MicrosoftLicensing: Any
UnsupportedManufacturer: AS400, Linux

Physical Server

ApprovedManufacturer: HPEAge: Less than 5 years oldProduction servers need to be under hardware warranty from manufacturer
SupportedManufacturer: IBM, Dell, LenovoAge: Less than 5 years oldProduction servers need to be under hardware warranty from manufacturer
UnsupportedManufacturer: Whitebox, end user assembledAge: Greater than 5 yearsNo hardware warranty

Storage Area Network (SAN/NAS)

ApprovedManufacturer: HPEAge: Less than 5 years oldProduction SANs need to be under hardware warranty from manufacturer
SupportedManufacturer: Dell/EMC, IBM DS Series, Lenovo, QNAP, SynologyAge: Less than 5 years oldProduction SANs need to be under hardware warranty from manufacturer
UnsupportedManufacturer: Consumer gradeAge: Greater than 5 yearsNo hardware warranty

Hypervisor

ApprovedManufacturer: HyperVSupported version from manufacturer, but recommended to stay current for performance & security
SupportedManufacturer: VMwareSupported version from manufacturer, but recommended to stay current for performance & security
UnsupportedManufacturer: Xen, Linux Based Hypervisor

Line of Business Applications

ApprovedSupported version from manufacturer, and be supported on 'Approved Server & Workstation Operating Systems'

Must have software maintenance and support contract
SupportedSupported version from manufacturer

Must have software maintenance and support contract
UnsupportedManufacturer: Self-developed software

Cloud Business Applications

ApprovedCurrent Microsoft 365 Business Premium, Microsoft 365 E3/E5 Subscription
SupportedMicrosoft 365 Business Basic, Microsoft 365 Apps for Business, E3/E5/F1/F3 and Individual 365 Apps
UnsupportedAll others

End Points

These components form the foundation of your technology environment. Keeping them current, reliable and supportable ensures long-term performance and resilience.

Approved

Devices and platforms that meet Leap's recommended standard for performance, reliability, and long-term support.

Supported

Still functional and supportable, but may have limitations in performance, lifecycle, or management capability.

Unsupported

Cannot be secured or supported to an acceptable level and introduces unnecessary operational risk.

Desktops / Laptops

ApprovedManufacturer: HPAge: Less than 5 yearsRecommended on-site warranty for at least 3 years and OS under active support by Microsoft.
SupportedManufacturer: Microsoft, Apple, Dell, LenovoAge: Less than 5 yearsRecommended warranty for at least 3 years and OS supported by manufacturer.
UnsupportedManufacturer: Retired desktop machines with unsupported OS or Linux OS. Any device with no warrantyAge: Greater than 5 years.Machines that are not running Pro or Enterprise Licenses.

Thin Clients

ApprovedManufacturer: HPAge: Less than 7 yearsMust have central management capabilities
SupportedManufacturer: Dell, Lenovo, Wyse, ZERO ClientAge: Less than 7 yearsMust have central management capabilities
UnsupportedManufacturer: Retired desktop machines with unsupported OS or Linux OS. Any device with no warrantyAge: Greater than 7 years.Does not have central management

Communications

These components form the foundation of your communications environment. Keeping them current, reliable and supportable ensures long-term performance and resilience.

Approved

Devices and platforms that meet Leap's recommended standard for performance, reliability, and long-term support.

Supported

Still functional and supportable, but may have limitations in performance, lifecycle, or management capability.

Unsupported

Cannot be secured or supported to an acceptable level and introduces unnecessary operational risk.

Internet Services

ApprovedService: Enterprise or Business NBN Services, Enterprise or Business Fibre, Managed Networks

Recommended Service Level Agreement and Failover to 4G/5G or alternative technology.
SupportedService: Fibre to the Building or Fibre to the Premise
Non-SLA Business Fibre or Business NBN Services
Starlink or 4G/5G for Remote Sites
UnsupportedService: Residential NBN, Cable, ADSL

Voice Services

ApprovedService: Microsoft Teams Calling
Pure IP Business Voice
SupportedService: 3rd Party Hosted Microsoft Teams Calling Services from Tier 1 Telcos - Telstra, Optus, Vocus
UnsupportedNon-Tier 1 Hosted Voice Solutions, Ringcentral, On-premise voice PABX or VoIP servers like 3CX, Asterisk

Your IT shouldn't be on your to-do list.

If you're not sure where your environment sits against these standards, we can help you find out. A straightforward assessment - no jargon, no pressure, just clarity about where you are and what it means for your business.

Technology that works, so people can

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